Alpha 123 Privacy Policy – Your Information, Our Responsibility

1Introduction

Alpha 123 is a licensed online gaming and Sports Betting platform. This Privacy Policy explains in detail how carefully we handle the personal information you provide when using our services.

We believe that in the digital age, your privacy is a fundamental right. That is why alpha 123 collects data transparently and uses it only for necessary purposes. Our Privacy Policy has been developed in line with internationally recognized data protection standards.

If you have any difficulty reading this policy or have questions about it, feel free to reach out to our support team. We are ready to assist you in Bengali.

2What Information We Collect

Alpha 123 only collects the information necessary to provide our services, ensure security, and meet legal obligations. We collect three types of data:

Information You Provide Directly

• Full name, date of birth, and gender.
• Email address, mobile number.
• Residential address and nationality.
• Government-issued ID details (for KYC verification).
• Payment method details (bKash, Nagad, bank account).

Automatically Collected Information

• IP address and device type.
• Browser information and operating system.
• Site usage history and session data.
• Information collected through cookies and tracking technologies.
• Transaction history and betting activity.

Information Received from Third Parties

• Transaction verification data received from payment providers.
• Identity verification data from our KYC verification service provider.
• Risk assessment data from our fraud prevention system.

Types of Data Collected and Their Purpose

3Purpose of Data Use

Alpha 123 uses the information collected solely for the specific purposes listed below. Your data is not used for any other reason:

Service Delivery & Operations

• Creating, verifying, and managing your account.
• Providing betting and gaming services.
• Processing deposits and withdrawals.
• Providing customer support and technical assistance.

Security & Compliance

• Detecting fraud, money laundering, and other fraudulent activities.
• Verifying age to prevent access by minors.
• Meeting the legal requirements of regulatory authorities.
• Implementing responsible gaming policies.

Service Improvement & Personalization

• Improving platform performance and user experience.
• Providing relevant offers and bonuses tailored to your preferences.
• Testing new features and services.

Contact

• Sending important account-related notifications.
• Sending transaction confirmations and receipts.
• Sending you promotional offers and updates with your consent.

4Information Sharing & Disclosure

Alpha 123 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

Service Partners

We work with trusted service providers for payment processing, KYC verification, cybersecurity, and customer support. These partners are permitted to use only the minimum data necessary to perform their specific tasks and are contractually bound to uphold our privacy standards.

Legal Obligations

We may be required to disclose certain information in response to court orders, government investigations, or lawful requests from law enforcement agencies. In such cases, we will make every effort to notify you in advance wherever possible.

Business Changes

In the event of a business merger or acquisition involving alpha 123, user data may be transferred to the new entity. This Privacy Policy will remain in effect, and users will be notified in advance.

5Cookie Policy

The alpha 123 website and app use various types of cookies. Cookies are small text files stored on your device that help improve your browsing and site experience.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain site functionality.

6Data Retention Period

Alpha 123 does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, in accordance with regulatory requirements.
• KYC Documents: 5 years from the date of verification.
• Support Contact: 2 years from the date of resolution.
• Log Files: 6 months to 1 year.
• Marketing Preferences: Updated immediately upon opt-out.

7Your Data Rights

As an alpha 123 user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Upon receiving a rights exercise request 30 days we will respond within that time. For complex cases, this period may be extended to a maximum of 90 days, but you will be informed beforehand.

8Data Security

Alpha 123 uses industry-leading security technology to keep your data safe. The key elements of our security framework include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall protection: Advanced firewalls block unauthorized access attempts.
• Two-factor authentication: An additional layer of security for account login.
• Regular security audits: Periodic assessments conducted by third-party experts.
• Employee training: All staff receive regular training on data protection practices.
• Data Backup: Regular encrypted backups stored in a secure location.

Data Breach Scenarios

In the event of a data breach, alpha 123 will take immediate action and notify affected users 72 hours' will send an email notification. The relevant regulatory authority will also be informed in a timely manner.

9Minor Protection

Alpha 123 services are available to users aged 18 and above only. We do not knowingly collect or process personal information from minors.

Every user's age is verified at registration. If we become aware that a minor is using our platform, the account will be immediately suspended and all associated data will be deleted.

If parents or guardians suspect their child is using our platform, they should contact us immediately support@alpha123.imto get in touch.

10Policy Updates

Alpha 123 may update this Privacy Policy when necessary. Depending on the nature of the changes, we will notify you in the following ways:

• Minor changes: The "Last Updated" date at the top of this page will be revised accordingly.
• Important Changes: A notification will be sent to the registered email address and a notice will be posted on the platform.
• Major changes: You will be notified at least 30 days before any changes take effect.

Continued use of alpha 123 after any changes have been made will be considered your acceptance of the updated policy. If you do not agree with the changes, you may stop using the service and request that your account be closed.

11Get in Touch

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team: